At Caseva Music, we value and respect the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with us in any way.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect personal information in various ways, including when you visit our website, make a purchase, subscribe to our newsletter, or contact us for support. The information we may collect includes:
- Personal Identification Information: This may include your name, email address, phone number, mailing address, and billing information.
- Payment Information: When you make a purchase, we collect payment-related details such as credit card information or payment service details (note: payment details are processed securely through our third-party payment processors).
- Device and Usage Data: We may collect information about your device, including your IP address, browser type, device information, and other technical data that helps us improve your browsing experience.
- Communication Data: If you contact us via email, phone, or live chat, we may collect information related to your inquiry.
How We Use Your Information
We use the information we collect in the following ways:
- To process your orders: We use your personal and payment information to fulfill and deliver your orders, including processing payments, providing shipping details, and sending order confirmations and updates.
- To improve our website and services: Your usage data helps us understand how you use our website and allows us to improve our services, enhance functionality, and provide a better user experience.
- To communicate with you: We may use your email address or phone number to send you important updates regarding your order, promotions, new products, and marketing materials (only if you have opted into marketing communications).
- To support customer service: We may use your personal information to respond to your inquiries, provide technical support, and offer help with your purchases or account.
How We Protect Your Information
We implement security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of secure servers, encryption technologies, and regular security audits.
- Payment Security: All payment transactions are processed through third-party secure payment processors. We do not store or process sensitive payment details such as credit card numbers directly on our servers.
- Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or accounting obligations.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as payment processors, shipping companies, and marketing platforms. These providers are obligated to keep your information secure and use it solely for the services they provide to us.
- Legal Requirements: We may disclose your personal information if required by law or in response to legal requests from authorities, such as a court order or a government investigation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner. We will notify you before any personal information is transferred as part of such a change.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. These tools help us remember your preferences, analyze site usage, and offer personalized content. Cookies may also be used to track marketing campaigns and provide targeted advertising.
You can control cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain features on our website.
Your Rights and Choices
As a customer, you have the right to:
- Access and Update Your Information: You can access and update your personal information by contacting us directly or logging into your account (if applicable).
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or promotional materials, you can unsubscribe at any time by clicking the "unsubscribe" link in the email or contacting us.
- Request Deletion of Your Information: You may request the deletion of your personal information. However, please note that we may need to retain certain data for legal or accounting purposes.
Third-Party Links
Our website may contain links to third-party websites, products, or services. This Privacy Policy applies only to information collected by Caseva Music. We are not responsible for the privacy practices or the content of third-party websites, so we encourage you to read their privacy policies before sharing any personal information.
Children’s Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from someone under the age of 18, we will take steps to delete such information from our records.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to contact us at:
- Email: privacy@casevamusic.com
- Phone: +62 821-6277-3916
- Address: Jl. H. Gandun No. 37, South Jakarta, DKI Jakarta - 12440, Indonesia